Zero-Risk Buyer Assurance
Refund & Replacement Policy
100% Spoilage Guarantee: Broken, cracked, or defective nuts replaced at zero cost.
Our 100% Farm-Gate Quality Pledge
Because coconuts and agricultural commodities are natural perishables, transit shocks can occasionally cause hairline cracks. If any bag or carton arrives damaged or cracked, we replace the defective units or issue a prompt refund at zero additional freight charge.
1. Eligibility for Free Replacement / Refund
You qualify for immediate free replacement or refund if:
- Transit Cracks / Breakage: Coconut shells cracked or broken during courier transportation.
- Moisture / Spoilage: Ball Copra arriving with moisture damage exceeding our certified ≤ 5.5% standard.
- Packaging Tampering: Tampered outer seals or master boxes compromised during transit.
- Wrong SKU Delivered: Delivery of an item different from your registered order invoice.
2. How to Claim (48-Hour Claim Window)
- Inspect your parcel upon courier delivery.
- Take 2–3 clear photos or a short video showing the cracked or damaged items and outer shipping label.
- Send the photos via WhatsApp to our direct desk at +91 95911 42548 or email sharathir198@gmail.com with your Order Number (e.g.
AGR-202610-XXXXX). - Our team will verify the claim within 4 business hours and dispatch a free replacement parcel or initiate a direct bank/UPI refund.
3. Refund Processing Timeline
Once approved, refunds are credited back to the original payment source (UPI account or Debit/Credit Card) within 3 to 5 business days via our banking gateway partner.