FreshRootsExport
Logistics Guidelines

Shipping & Delivery Policy

Direct farm-gate dispatch via Shiprocket, VRL Logistics & regional freight networks.

100% Free Doorstep Delivery on ALL Orders

Enjoy 100% FREE door delivery across India for ALL orders. There is no minimum quantity and no minimum cart value threshold required. All logistics costs are absorbed directly into our competitive, farm-gate selling prices.

1. Dispatch Lead Times

  • Fresh Coconuts & Copra: Harvested, hand-graded, and packed into master cartons within 24 to 48 hours of order booking.
  • Nursery Saplings: Root-ball moisturized and reinforced in wooden crates for dispatch on Mondays & Tuesdays to avoid weekend transit delays.
  • Same-Day Dispatch: Available for orders booked before 11:00 AM IST on business days.

2. Delivery Timelines by Region

Bengaluru & South Karnataka (Zone A/B):1 to 2 business days via express courier / road line haul.
Rest of South India (TN, Kerala, AP, TS):2 to 3 business days via surface express.
Western & Central India (MH, MP, Gujarat):3 to 4 business days.
Northern & Eastern India (Delhi NCR, UP, WB):4 to 6 business days.

3. Serviceable PIN Codes & Tracking

We service all valid 6-digit Indian postal PIN codes nationwide through Shiprocket integrated courier partners (Delhivery, Blue Dart, DTDC, Xpressbees, Shadowfax) and regional heavy transport operators (VRL Logistics).

Immediately upon courier pickup, an automated WhatsApp and SMS notification with a live tracking link is transmitted to your registered mobile number. You can also monitor real-time shipment status anytime on our dedicated Order Tracking Page.